Applying Grounded Theory to Study the Implementation of an Inter-Organizational Information System

This paper shows the application of Grounded Theory (GT) method, particularly the Straussian approach to GT, in a research project that studies the role of managers during and after the implementation of an inter-organizational information system (IOIS). We present the steps followed –sampling, data collection, analysis, and literature comparison– paying special attention to the intricacies that arose during the research process, and we reflect on the lessons learned from using GT in an interpretive case study. The paper shows: first, the application of the coding paradigm proposed by Strauss and Corbin to analyse process data; second, how action diagrams can help structure and report on process data; and, third, the importance of flexibility, creativity, and keeping an open mind when using GT analytical tools, given that various avenues may be apparent before a plausible theory starts to emerge. We consider the paper illustrates some experiences that may inform others in their GT research process.